Frequently asked questions

Nesso Notes
Who is Nesso Notes for?

Nesso Notes is built for licensed therapists who want faster, clearer, compliant documentation without changing how they practice. Whether you see clients in person, via telehealth, or both, Nesso adapts to your workflow.

How is Nesso Notes different from ChatGPT?

Nesso is purpose‑built for clinical documentation. Instead of starting from scratch by building your own prompts and instructions, you get tools designed specifically for the clinical workflows of mental health therapists. Unlike ChatGPT, Nesso signs a BAA and handles PHI in compliance with HIPAA.

Do I have to record my sessions?

No — Nesso Notes never records sessions. After your session (in person or telehealth), you dictate a brief recap and Nesso drafts the note. Clients never get recorded, no extra client consent.

Does Nesso Notes have integrations with EHRs?

You can copy and paste your note into any EHR.

Nesso EHR
Who is Nesso EHR  for?

Nesso EHR is built for solo and small group practice owners who want clarity, structure, and support. It’s ideal for therapists who feel their current EHR isn’t helping them run the business side of their practice.

What features will be included?

Nesso EHR includes everything in Nesso Notes, plus additional tools for billing, scheduling, practice operations, team management, and business insights. It’s designed to support both clinical and administrative work.

Will my data carry over from Nesso Notes?

Yes. All your notes, clients, and billing information flow directly into Nesso EHR.

When will the Nesso EHR be available?

Early 2027

Pricing
What’s included in my subscription?

Every Nesso Notes plan includes all features. No feature gating that disrupts your workflow.

How does the free trial work?

You get full access to every feature during the 5-day free trial. When it ends, you’ll need a paid plan to continue using the platform.

Can I switch plans later?

Yes. You can upgrade or adjust your plan anytime as your caseload or needs shift. Downgrades take effect at the next billing cycle.

Do my unused sessions roll over month to month?

Unused sessions don’t roll over month to month — each month starts fresh. We keep it simple so you always know exactly what’s included.

Privacy and Security
Is Nesso HIPAA compliant?

Yes. Nesso is independently audited for HIPAA compliance by VanRein Compliance, an independent HIPAA compliance firm.

Do I get a BAA?

Yes. Every Nesso customer receives a Business Associate Agreement (BAA) at onboarding. It's our HIPAA commitment, in writing, to safeguard your clients' Protected Health Information.

How long are transcripts stored?

Transcripts are stored for up to 30 days and then deleted automatically. You can delete them sooner at any time.

Does Nesso record or store audio?

Nesso never records your sessions. Dictation audio is deleted immediately after the transcript is generated.

Can external AI companies train on my data?  

No. We do not allow external AI providers to train their models on your data.

Where is my data stored?

All data is stored and processed in the United States, with encryption at rest and in transit.

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