Sustainable Habits

Expect the Unexpected

Interruptions aren't disruptions. They're part of the work. Schedule slack into your calendar and stop feeling constantly behind.

This post is part of a series called "Engage with Reality," highlighting common gaps between how we plan and how things actually work in private practice.

You plan your 10-minute breaks carefully. They rarely go exactly as planned.

The Wishful Thinking

You've got 10 minutes between clients. Enough time to take a bathroom break, quickly check messages, maybe finalize the note using AI. It's a tight window, but you've got a system. Stick to the system and you'll leave the office on time.

The Reality

Your client has a "real quick question" as they're heading out the door. You can't shake the tension your body is holding from the last session. A text comes in from your spouse. You see an email notification from a prospective client.

These aren't rare occurrences. They're Tuesday.

To hope that your 10 minutes will go as planned is to set yourself up for frustration. These interruptions aren't disruptions to your work — they're part of it.

The Shift

Expect the unexpected. Create a system that allows you to be flexible with this valuable time.

Schedule slack into your calendar — 15-30 minute admin blocks 2-3 times throughout each day. When interruptions happen, you have somewhere to move the tasks that got bumped. You're not scrambling. You're adapting.

With that flexibility, you can center yourself before your next client, return your spouse's call, and still leave on time.

You're not doing this because you're slow. You're building a system that works with reality, not against it.

More from the "Engage with Reality" series:

About the author
Fletcher Dennison

I'm the co-founder and CEO of Nesso. After a decade building tools for therapists, I started Nesso to do what I hadn't seen anywhere else: design an EHR that helps therapists become confident business owners. I've watched administrative load grow, documentation get heavier, and therapists' needs get sidelined as software started answering to investors instead of the people doing the work. Nesso is our answer — self-funded by design, so our priorities stay simple: build what therapists actually need, not what a boardroom wants.

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